The Wollongong Region welcomes visitors of all ages and abilities to enjoy the beauty our region has to offer. For those who require extra assistance when it comes to accessibility – Wollongong offers a range of services including accessible accommodation, attractions, eateries, parking and public transport.
Wollongong City Council has produced a Disability Access Guide which outlines a variety of services and facilities for people with a disability – you can view the full guide here and we’ve included snapshot of accessible Tourism in the Illawarra below.
If you need help or more information on Council’s Disability Guide, please email or call on (02) 4227 7111.
Council is part of the NSW Companion Card program*. Show your Companion Card at our swimming pools, leisure centres, cultural events or festivals to get a free second ticket for your companion.
* Companion card: The NSW Companion Card program is for people with significant and permanent disability who have a lifelong need for a high level of care to participate in community events and activities. The Companion Card allows a person’s carer free entry into participating venues and events.
Recreation and leisure
Accessible public swimming pools
These swimming pools have features to support people with mobility difficulties:
- Wollongong Continental Pool – ramp and hoist access
- Port Kembla Pool – ramp access
- Beaton Park Indoor Pool – hoist access
- Corrimal Pool – hoist access
- Dapto Pool – access platform
All of these pools have accessible parking spaces, toilets and easy access change rooms.
See the Pools page for location details and hours.
Beach and Foreshore Access
Council has adopted a Beach and Foreshore Access Strategy for 2019 to 2028, which will support people with disability access our beaches and foreshore areas.
They also have beach-friendly wheelchairs available at Stanwell Park, Thirroul and Port Kembla beaches. These wheelchairs can be used during patrol hours.
People using beach wheelchairs must be accompanied by a carer. To book beach wheelchairs please call (02) 4227 7268.
Council has also rolled out beach matting at Thirroul and Austinmer beaches to help people with disability, limited mobility or prams enjoy the beach.
Visit the Beaches page for location details and surf safety tips.
Beaton Park Leisure Centre provides access to all fitness areas, hoist access to the pool, accessible parking, shower, toilet and easy access change room facilities, and accessible parking.
Lakeside Leisure Centre provides access to all fitness areas, an accessible toilet and lift access to the first floor.
For information on both centres, visit the Wollongong City Leisure Centres website.
Luke’s Place in Corrimal and the All Abilities Playground at Wollongong Botanic Garden are specially designed for children of all abilities.
Many of our other playgrounds also have accessible features for children with a disability.
Stuart Park and Thirroul playgrounds feature a Liberty Swing that can be accessed using a MLAK Key*. You can purchase a MLAK Key from The Hardware Man Unanderra. The key also opens the accessible toilets at these sites.
* The Master Locksmiths Access Key (MLAK) system is an MLAA initiative that allows people with a disability access to dedicated public facilities, including facilities in National Parks and many Council municipalities, elevators at railway stations, the new Changing Places facilities throughout Australia, accessible toilets that are locked, and even the Liberty Swing. It was launched back in 1994 as a joint venture between Pittwater Council, ACROD and the MLAA, before being implemented Nationally.
People with a disability are able to purchase an MLAK key which will open all toilets, playground equipment and other facilities fitted with a lock that uses the special MLAK cylinder. To purchase a key or for more information, please click here.
Wollongong Botanic Garden
Wollongong Botanic Garden features a network of accessible pathways suitable for wheelchair access which are show in in orange on the garden map.
Accessible parking and toilets are available. You can also pre-book to one of Botanic Garden’s free mobility scooters during your visit.
Accessible parking bays are provided at Murphys Avenue car park (open daily) and Madoline Street (open on weekends only). The most accessible entry to the garden is the Murphys Avenue entrance.
The Tourist Parks at Bulli, Corrimal and Windang have communal accessible bathroom facilities for park guests staying in caravans and camping. This includes toilets, showers and basins.
All parks also have accessible cabins built to Australian Standards for wheelchair access.
Bulli Tourist Park has a café and convenience store on-site and Corrimal Tourist Park has a café, kiosk and takeaway on-site. Both cafes provide wheelchair access and accessible toilet facilities.
Please visit the Wollongong City Tourist Parks website for more information.
For other accessible accommodation options, please head to our Places to Stay directory, and apply the ‘disability access’ search filter.
Visitor Information Centre
Wollongong’s Visitor Information Centre is located within the Southern Gateway Centre, Bulli Tops. The building is completely accessible and features;
- Ample free parking including allocated accessible parking with level entry ramps to the premises
- Toilet facilities including a unisex accessible toilet with horizontal grab rails & clear identification signs including raised tactile and Braille information
- Tiled surface and Braille on the building signage
- Automatic entry Doors with wide entry
- Wheelchair access
- Assistance dogs are welcome
Accessible Attractions and Eateries
Council has an online map of accessible parking spaces that are managed by Council. You must have a valid Mobility Parking Scheme (MPS) card to use these spaces.
Use the link below to see the map, or visit Accessible Parking page for more information.
Please note, this information is regularly updated, but it is subject to change at anytime. Always check and follow street signage when parking.
Art and Culture
Wollongong Art Gallery has an accessible entrance ramp, toilet and lift access to upper levels. Free guided tours of selected exhibitions can be arranged for people with disability by appointment.
The Gallery can also arrange art programs tailored to meet the needs of people with disability.
Each of the theatres within the Illawarra Performing Arts Centre (IPAC) offer seating and positions for patrons with limited mobility, and are equipped with sound enhancement facilities.
Selected performances are audio described and relayed via headsets. Before these performances, patrons can participate in a tactile tour of the set and costumes.
Large-print, plain text copies of the cast sheets for Merrigong Theatre Season shows are available with notice. Selected performances are captioned.
For more information visit the Merrigong Theatre Company website or call the box office on (02) 4224 5999
Wollongong Town Hall has accessible toilets, lifts to the hall and the stage area, a hearing loop and easy access change rooms available for performers.
Other Useful Information
National Public Toilet Map
The National Public Toilet Map website shows locations and details of public toilets, including accessible features for people with disability.
National Relay Service
People who are deaf or have a hearing and / or speech impairment can use the National Relay Service to contact people using the phone network. Contact details for this service are shown below:
1800 555 630 (TTY)
1800 555 660 (voice)
1800 555 690 (fax)
Navability map for wheelchair users
Vision Illawarra’s website has a Navability map that shows footpaths, shared pathways and trails accessible by wheelchair in the Wollongong City Centre. It also includes an effort ratings guide. View the Navability map here.
Wheelchair hire services
Wollongong Central Shopping Centre – Free wheelchair, motorised scooter and stroller hire – Sorry, this service is temporarily unavailable due to the COVID-19 situation.
Stockland Shellharbour – Motorised Scooters and Wheelchairs are available for hire, free of charge from the Customer Care Centre located in the food court near Soul Origin. To make a booking, contact Customer Care on 4296 8266.
Premier Illawarra – Premier operates public bus services throughout the Wollongong region. Their fleet of modern low floor air-conditioned city buses are used extensively on the regular services. Please contact the office before making your travel plans to ensure that one of the step-less entry buses is operating on the route you wish to use. Ph. 02 4271 1122
Dions Bus Service – Dions Bus Service operates public bus services, their routes include: Austinmer, Bulli, University of Wollongong and Wollongong. Dion’s Bus Service accessible buses have been designed to comply with the national standards for mobility aids. For more information on travelling on Dions Bus Services please visit the website or call Ph. 02 4243 8888
Illawarra Taxi Network – Illawarra Taxi Network (ITN), formerly known as Radio Cabs of Wollongong, has been providing reliable and safe transportation services in the Illawarra region for more than 62 years. ITN has a total of 136 vehicles, with 12 Wheelchair Accessible vehicles and 12 maxi taxis which seat 6-11 passengers, monitored through their dispatch system 24/7. ITN is also an approved NDIS provider and their drivers have current Working with Children and Police Checks. ITN taxis are suitable to provide wheelchair accessible transport and our drivers are trained in the loading, unloading, carriage and looking after people with disabilities. For more information please visit the website or call Ph. 02 4254 2111.
Find information to help you plan an accessible trip on public transport in NSW whether you have an assistance animal, use a mobility aid or want to find out which concessions are available to you here.
Accessible Railway Stations
Wollongong Railway Station & North Wollongong Railway Station are accessible and have the following facilities available.
- Wheelchair accessible
- Hearing loop
- PA system for announcements
- Tactile surfaces
Visit the Transport NSW website to search the accessibility level of each railway station in Wollongong and throughout NSW.